Frequently Asked Questions

Everything you need to know about Evensong's after-hours answering and website design for funeral homes — pricing, setup, and support. Can't find what you're looking for? Reach out and we'll help.

Pricing & Plans

What are your service prices?

We offer two main services for funeral homes:

Evensong Answering Service

$1,200/month — no setup cost — includes 1,500 minutes of call time per month

After-hours and overflow answering, 24/7. Every call is greeted with your home's name, and you receive a summary by text and email right away.

Website Design & Build

$1,200 setup + $200/month

A dignified, custom website for your funeral home. Includes design, development, and ongoing maintenance.

What's included in the monthly fee?

Our monthly subscription includes:

Ongoing maintenance and updates
Technical support and troubleshooting
Performance monitoring and optimizations
Security updates and backups
Regular improvements and feature enhancements

What you see is what you pay - no surprises!

Do you require long-term contracts?

No contracts required! We believe in earning your business every month through excellent service and results.

✅ Month-to-month billing

✅ Cancel anytime with 30 days notice

✅ No early termination fees

✅ Flexible scaling options

Timeline & Process

How long does it take to set up services?

We typically complete projects within:

Evensong Answering Service

Live within 48 hours

Funeral Home Website Design & Build

2-4 weeks

Timeline may vary based on complexity of requirements and feedback turnaround.

What's your development process like?

Discovery & Planning

We analyze your business needs and create a custom strategy tailored to your goals.

Development & Setup

We build and configure your solution with your specific business information.

Testing & Review

Thorough testing and review with you to ensure everything works perfectly.

Launch & Training

Go live with full training and documentation on how to use your new system.

Can you rush a project if needed?

Yes! If your home needs coverage in a hurry, let us know:

🚀 Expedited Setup Available

Many homes are answering with Evensong within 48 hours of sharing their info. If you have a tighter timeline, we'll do our best to meet it.

Technical & Features

What does Evensong do when it answers?

Evensong provides 24/7 coverage for your funeral home:

Answers every call - Greets each caller with your home's name, day or night
Gathers information - Collects the caller's name, number, and what the family needs
Sends summaries - Texts and emails you call summaries right away
Answers your FAQs - Handles the common questions families ask, in your voice

What's included in website design?

Our website design service includes:

Design & Development

• Custom design tailored to your brand
• Mobile-responsive layout
• Modern, professional look
• SEO optimization

Content & Features

• Up to 5 custom pages
• Contact forms
• Image optimization
• Google Maps integration

Can I make changes after the project is complete?

Absolutely! Your solutions are designed to evolve with your business:

Content Updates: Modify text, images, and business information
Feature Additions: Add new pages, forms, or functionality
Voice Agent Updates: Update scripts, responses, and caller questions

Minor updates are included in your monthly plan. Major changes may have additional costs.

Support & Maintenance

What kind of ongoing support do you provide?

Comprehensive support is included with every service:

Answering Support

• 24/7 coverage and uptime
• Call handling fixes and tuning
• Greeting and FAQ refinements
• Regular service updates

Website Support

• Monthly call summaries
• Content and protocol updates
• Check-in consultations
• Feature enhancement requests

How quickly do you respond to support requests?

We pride ourselves on fast, responsive support:

Critical Issues (Service Down) < 1 hour

High Priority (Functionality Issues) < 4 hours

General Support & Questions < 24 hours

What happens if I want to cancel services?

No problem! We make cancellation simple and fair:

30 days notice - Simply provide 30 days written notice to cancel
No termination fees - You won't pay any early cancellation penalties
Your content - Keep copies of your website and call protocols before leaving

We're confident you'll love our service, but we believe in flexibility and transparency.

Still Have Questions?

Get personalized answers about how Evensong answering or a funeral home website can help your families and your team

Book a Free 15-Min Consultation Call Now